Refund policy

Oak + Tonic Return Policy

Updated September 2026

We want your experience with Oak + Tonic to feel personal, clear and fair. If something isn’t right, we’re happy to help.

Canada Returns

In-store purchases: Return eligible items within 14 days of purchase with your receipt.

Canadian online orders: Contact us to request a return within 14 days of the shipping date.

Items must be unused, unopened and in original condition and packaging. Final-sale exclusions apply.

Outside the applicable return window, purchases are final sale, except where our separate Ritual Confidence Guarantee applies.

Holiday Returns — 2026

Eligible Canadian purchases made November 25–December 24, 2026 may be returned until January 5, 2027, or the end of the regular 14-day return window—whichever is later.

For in-store purchases, the regular window begins on the purchase date. For Canadian online orders, it begins on the shipping date; contact us by the applicable deadline to request your return.

All regular condition requirements, final-sale exclusions and return-shipping terms still apply. Our separate 30-day Ritual Confidence Guarantee remains unchanged.

Refunds & Gift Receipts

Eligible returns with the original purchase receipt are refunded to the original payment method, including applicable taxes. Shipping fees are non-refundable.

Returns with a gift receipt qualify for exchange or store credit only. The same return deadlines, condition requirements and exclusions apply.

Bundles & Gifts With Purchase

Eligible bundles must be returned complete, with all items unused, unopened and in original condition and packaging. Any accompanying promotional gift must also be returned unused and unopened.

Individual bundle items cannot be returned separately. Returns missing a required bundle item or promotional gift are not eligible.

Opened or gently used bundle items and promotional gifts are final sale, subject to the separate Oak + Tonic Organics Ritual Confidence Guarantee.

Boxes or bundles containing final-sale products are final sale when clearly identified as such before purchase.

Final Sale Items

The following are not eligible for regular or holiday returns:

  • Sale items

  • Supplements and collagen products

  • Fragrances and perfumes

  • Jewelry

  • Food and beverages, including tea, honey and chocolate

  • Sanitary items, including cleansing and makeup sponges, brushes, mask brushes, face cloths, gua sha tools, face rollers, dry brushes and towels

Other eligible home and kitchen items may be returned unused and unopened within the applicable regular or holiday return window.

U.S. & International Orders

All orders shipped outside Canada are final sale and are not eligible for regular or holiday returns or exchanges.

Return Shipping — Canadian Online Orders

Customers are responsible for return shipping costs.

You may:

  • Request our return label, with a fee based on package weight and location.

  • Arrange and pay for your own shipping, then email the tracking number to contact@oakandtonic.ca. No return-label fee applies when you use your own label.

Mail approved returns to:

Oak + Tonic Inc.
#25, 100 Anderson Road SE
Calgary, Alberta T2J 3V1

We recommend tracked and insured shipping. Oak + Tonic is not responsible for return parcels that do not reach us.

Ritual Confidence Guarantee

Exclusively for Oak + Tonic Organics branded products.

Try them for 30 days. If you don’t see or feel a difference, contact us for a refund. No product return is required.

This is separate from our regular and holiday return policy and does not apply to third-party brands.

Processing & Return Monitoring

Please allow up to 14 business days for eligible returns to be reviewed and processed once received.

Oak + Tonic monitors return activity for abuse and reserves the right to limit returns or exchanges at our discretion.

Need Help?

Email contact@oakandtonic.ca.

Thank you for supporting Oak + Tonic.