Canadian Shipping

 

Canadian Shipping Rates
Will be calculated Automatically by Canada Post

(Just continue on shipping page)

FREE SHIPPING $75+

Orders less than $75 (excluding applicable taxes) pay only $6.95 shipping

Orders $75 or greater (excluding applicable taxes) ship FREE 

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 For Store Pick-Up

Please use Code:

storepickup

During your checkout process after selecting shipping (then enter in the discount box the code). This will cancel out the shipping and your items will be held for you at the shop

3829A Bow Trail sw Calgary, Ab T3C-2E8

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Shipping Policy + Returns

We ship via Canada Post and do our best to get your order out within 48-72 hours of receipt. All packages are shipped and delivered Monday to Friday, excluding holidays. Shipping times vary according to distances of final destination.

Tracking Numbers
You should receive a follow up email after you order with a tracking number. If you for some reason do not receive it, kindly email us at info@oakandtonic.ca and we will be happy to forward you the number!
If your package did not arrive but your tracking number has confirmed delivery then we will have our shipping center open a service ticket with Canada Post to investigate. They will be contacting you to ask questions about how mail gets delivered, if anyone else in the household might have received the package, etc. This process can take one week to a month. If Canada Post deems the package lost or stolen, then a separate claim will be made. Please note that if tracking indicates it has been delivered and Canada Post can not resolve the issue, then we are not responsible for lost, misplaced or stolen packages.

Not Satisfied?
One of our main goals here at Oak+Tonic is for you to be happy!
If you are not satisfied, you may return unopened products within 14 days of purchase and upon receipt of return we will refund you the purchase price. This does not include shipping fees.
Kindly email us (info@oakandtonic.ca) your return request well within 14 days of your transaction date, as returns are unable to be made after this date has passed. You are responsible for return shipping fees. 
If products have been opened or if 14 days have passed, products can be returned for store credit. After 30 days all sales are final.
If you are shipping products back for refund we strongly recommend you get tracking and insurance for your package. We are not responsible for packages that fail to reach us.
Please note sample sizes of our products can not be returned.
 
<3 Oak+Tonic Team